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Series Links Don't Link
Series Links have been made "more robust" according to recent statements from Sky. Whilst the software update delivered bug fixes and minor improvements to the Sky+ operating system, the main benefit was surely that series links are "fixed". However according to feedback from Sky+ owners the problems have not been fixed. Some hard evidence of this has been gathered by myself, see examples below: |
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| Before the last software
upgrade, this message had never been seen, the adding of the link was
instantaneous. Now the software is busy doing "something". |
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| Of course, if it makes
the whole Series Link system more robust and reliable then any changes are to
be welcomed. |
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| However the
current software version is causing no end of problems for Pace Version 1 Sky+
owners (version 2 owners have not had this software downloaded to their Sky+
boxes yet). See below for: Friday Night with Jonathan Ross - BBC 1 Date: Friday
23rd May 2003 Time: 22:35 to 23:25 (or not as the case may
be) |
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| So despite successfully
setting up the recording for Friday 16th May by pressing "R" to Record, the
green Series Link option was present, so therefore was selected and there then
followed the 2 screen messages above. |
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| Now, why
should I have to try later? I'm not dialing a busy Sky Call Centre, or trying
to get on a bus that is full, all I and many Sky+ subscribers are trying to do,
is use the function as advertised. |
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| As usual it's almost
impossible to know where the fault lies: Is it poorly managed EPG Series Link
information from the BBC messing things up, or is it the Sky+ software falling
over under certain "unknown" conditions. |
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| Strangely, trying Mr
Jonathon Ross's programme again 10 minutes later did indeed yield the desired
result, a Series Link set for this show. |
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| So what's going on? Well
I tested numerous programmes to see if they had Series Links that worked. Most
did, but upon continued testing 2 out of 20 shows failed to set up the series
link correctly. Neighbours on BBC1 - next Friday, had a series link, so I
pressed it, and lo and behold, the same failure messages appear
again. |
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| Strangely the Thursday
edition of Neighbours Series Linked without a problem. So, is it the 7 day rule for the EPG that's catching the Sky+ system out? If the Series Link passes more than 1 week into the future, it will fail? Maybe. But I tried to link Panorama for Sunday night (I did this on Friday 16th May) and it Series Linked without a problem. |
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| As usual Plusworld has
only got one message for Sky and that is "sort it out
please!" |
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| In the meantime,
communication with it's Sky+ subscribers to let them know this annoying and
intermittent problem is being acknowledged, would be a step in the right
direction. |
| Sky Box Office Movies On Demand | Credit Where Credit Is Due | ||
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